Question 1

How does CannyHire screen candidates automatically?

Accepted Answer

CannyHire generates role-specific questions from your job description using AI, then conducts async video interviews with each applicant. Our AI scores answers on depth, relevance, and communication — ranking candidates from Highly Recommended to Disqualified before you review a single resume.

Question 2

Do candidates need to install any software?

Accepted Answer

No. Candidates complete the interview entirely in their browser — no downloads, no plugins. They need a webcam, microphone, and a stable internet connection. The experience works on Chrome, Firefox, Edge, and Safari.

Question 3

How long does a typical screening interview take?

Accepted Answer

Most interviews run 15–25 minutes. You control the number of questions (default 5) and the time allowed per answer (default 2 minutes). Candidates can complete it anytime within the window you set — day or night.

Question 4

Can I customise the interview questions?

Accepted Answer

Yes. After the AI generates a question set from your JD, you can edit, add, remove, or reorder questions before publishing the job. You can also set the question category (Technical, Behavioural, Situational) and difficulty level.

Question 5

What happens to disqualified candidates?

Accepted Answer

Candidates flagged as Disqualified (AI score below threshold or anti-cheat violation) are excluded from your ranked list. They receive a polite automated notification. You can still review their submission manually if you wish.

Question 6

Is the platform free to use?

Accepted Answer

CannyHire offers a free tier that includes AI screening and ranked candidate summaries. Unlocking full candidate details — name, email, mobile, resume download, and interview recording — requires a paid plan. Pricing is per unlock, so you only pay for candidates you're serious about.

Question 7

How does the talent pool work?

Accepted Answer

Every candidate who completes a CannyHire interview is added to our shared talent pool with their consent. If a candidate scored well on a previous role (even at another company), they may surface in your ranked results — saving you time on fresh sourcing.

Question 8

Can I share candidate profiles with my team?

Accepted Answer

Yes. Your entire HR team shares one dashboard under the same company account. Any team member can view ranked candidates, watch recordings, leave notes, and move candidates through your pipeline.

Question 9

How does anti-cheat detection work?

Accepted Answer

During the interview, CannyHire monitors tab-switching activity. Candidates receive one warning on their first violation. A second violation triggers automatic disqualification. All violations are logged and shown to you in the candidate's profile.

Question 10

What data privacy controls do I have?

Accepted Answer

Candidate data is stored securely and is only visible to your company's HR users. Candidates can request deletion of their data at any time. We are GDPR-aware and do not share candidate information with third parties. See our Privacy Policy at https://cannyhire.com/privacy for full details.

Question 11

What is CannyHire and why am I being asked to use it?

Accepted Answer

CannyHire is an AI-powered screening platform. The company you applied to uses it to give every applicant a fair, structured interview before deciding who to call for a live round. It saves you from waiting weeks for a phone screen.

Question 12

Do I need to install anything to take the interview?

Accepted Answer

No installation required. Open the interview link in your browser (Chrome recommended), allow camera and microphone access, and you're ready. The entire experience runs in the browser.

Question 13

Can I take the interview on my phone?

Accepted Answer

Yes, the interview works on mobile browsers. However, we strongly recommend using a laptop or desktop for the best experience — stable camera angle, better audio quality, and no interruptions from calls or notifications.

Question 14

What happens if my internet cuts out mid-interview?

Accepted Answer

Your progress is saved as you go. If you lose connection, reopen the interview link and you'll be able to resume from where you left off, as long as the interview window is still open.

Question 15

How is my interview scored?

Accepted Answer

An AI model evaluates each answer based on relevance to the question, technical depth, communication clarity, and completeness. Scores are combined into an overall rank. The hiring company sees your rank and a brief feedback summary — not a word-for-word transcript.

Question 16

Will the company see my full name and contact details?

Accepted Answer

Initially, the company sees your answers, skills, AI score, and rank — but not your name, email, or mobile. If they want to reach out, they unlock your profile. You'll be notified when that happens.

Question 17

Can I retake the interview?

Accepted Answer

Retakes are controlled by the company. If the job posting allows retakes, you'll see the option after submitting. In most cases, each interview link is single-use. Make sure you're in a quiet, well-lit space before you start.

Question 18

What is the talent pool and how do I opt out?

Accepted Answer

After completing an interview, you're added to the CannyHire talent pool so other companies can discover your profile (anonymised until unlocked). To opt out, go to your candidate settings and toggle off "Open to opportunities." Your profile will no longer appear in company searches.

Question 19

How do I delete my account and data?

Accepted Answer

Log in, go to Settings → Privacy, and click "Request data deletion." We'll remove your profile, interview recordings, and personal information within 7 business days. You'll receive a confirmation email at the address on your account. For questions, email privacy@cannyhire.com.

Question 20

I never applied to this company — why did I get an interview link?

Accepted Answer

If you're in the CannyHire talent pool and marked as open to opportunities, companies can invite you directly. You are never obligated to complete an interview you didn't initiate. If you want to stop receiving invites, turn off "Open to opportunities" in your candidate settings or email support@cannyhire.com.

Frequently Asked Questions

Questions from Hiring Teams

Still have questions?

Frequently Asked Questions

Questions from Hiring Teams

Still have questions?